July 10, 10:00-11:00 AM PST/ 1:00-2:00 PM EST:
Join Yolanda Cuesta of Cuesta Multicultural Consulting and listen to her speak about the need to understand the perspectives that people from different cultures bring to the library experience and to
customer service and how cultural differences impact customer service. She will cover best practices for delivering services to the multicultural library patron.
Read more about this event on Webjunction.org